Refund and Returns Policy

This Refund and Returns Policy describes the procedures for refunds and returns of products purchased from BlackKeyPhotography.com (referred to as “we”, “us”, or “our”).

1. Cancellations

• You may cancel your order within 24 hours of placing it for a full refund.
• After this 24-hour period, orders cannot be cancelled, returned, or exchanged.

 

2. Damaged or Defective Items

• If your product arrives damaged or defective, you must report it to us within 24 hours of delivery, accompanied by photographic evidence.
• We will provide a replacement or refund for damaged or defective items reported within this timeframe.

 

3. Custom-Made Products

• All print products are tailor-made, custom-made, and bespoke to the end-consumer’s individual specifications.
• No print would exist unless a personalised commission was provided.

 

4. Digital Downloads

• Due to the nature of digital downloads for images and Ebooks, all sales are final and non-refundable once purchased.
• If there are any issues with the download file, please contact us, and we will endeavor to resolve the issue promptly.

 

5. Agreement to Terms and Conditions

• By purchasing from BlackKeyPhotography.com, you agree to abide by the terms and conditions outlined in this Refund and Returns Policy.

 

6. Refunds

• Refunds will be issued to the original payment method used for the purchase.
• Refunds will only be processed for cancellations made within the 24-hour period or for damaged or defective items reported within 24 hours of delivery.

 

7. Your Rights

• You have the right to request a refund for eligible orders as outlined in this policy.
• You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been violated.

 

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Chris Wain

BlackKeyPhotography.com [blackkeyphotos@gmail.com]